Question 1

Can I pick up the same day?

Accepted Answer

If the item is in stock and the pickup window is available, same-day collection may be possible. The checkout step always shows the current options.

Question 2

Do you offer advice before I buy?

Accepted Answer

Yes. You can call +41 76 626 19 33 or email anastasia@petly-groom.ch before ordering if you want help choosing the right product.

Question 3

Is the Lugano service Italian-first?

Accepted Answer

Yes. Italian is the default local experience, with English, German and French support available when needed.

Question 4

What should I bring when I come to pickup?

Accepted Answer

Bring your order confirmation or pickup code so handover stays fast and secure.