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Delivery & Pickup FAQ
Quick answers for the current shop model: online pet shop with Swiss delivery and free pickup in Lugano.
Where do I collect my order?
Collect confirmed orders at Petly Groom Lugano, Via Serafino Balestra 18, 6900 Lugano, Svizzera.
When can I collect?
Pickup follows the shop opening hours: Monday: Closed | Tuesday: 09:00-18:00 | Wednesday: 09:00-18:00 | Thursday: 09:00-20:00 | Friday: 09:00-18:00 | Saturday: 09:00-16:00 | Sunday: Closed. The checkout or store confirmation remains the source of truth for your order.
Is delivery available?
Petly Groom supports Swiss delivery conditions and free pickup in Lugano. The checkout shows the available method for each order.
How do I ask about an order?
Contact +41 76 626 19 33 ยท anastasia@petly-groom.ch and include the order reference if you already have one.
Store and contact details
Petly Groom
Via Serafino Balestra 18, 6900 Lugano, Svizzera
Monday: Closed | Tuesday: 09:00-18:00 | Wednesday: 09:00-18:00 | Thursday: 09:00-20:00 | Friday: 09:00-18:00 | Saturday: 09:00-16:00 | Sunday: Closed
anastasia@petly-groom.ch
+41 76 626 19 33