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Click & Collect FAQ
Quick answers for the current shop model: online catalog with Click & Collect pickup in Lugano.
Where do I collect my order?
Collect confirmed orders at Petly Groom Lugano, Via Serafino Balestra 18, 6900 Lugano, Svizzera.
When can I collect?
Pickup follows the shop opening hours: Monday: Closed | Tuesday: 09:00-18:00 | Wednesday: 09:00-18:00 | Thursday: 09:00-20:00 | Friday: 09:00-18:00 | Saturday: 09:00-16:00 | Sunday: Closed. The checkout or store confirmation remains the source of truth for your order.
Is delivery available?
Retail delivery conditions are prepared for Switzerland, but delivery selection in checkout is temporarily disabled until final verification. Click & Collect in Lugano remains available.
How do I ask about an order?
Contact +41 76 626 19 33 ยท anastasia@petly-groom.ch and include the order reference if you already have one.
Store and contact details
Petly Groom
Via Serafino Balestra 18, 6900 Lugano, Svizzera
Monday: Closed | Tuesday: 09:00-18:00 | Wednesday: 09:00-18:00 | Thursday: 09:00-20:00 | Friday: 09:00-18:00 | Saturday: 09:00-16:00 | Sunday: Closed
anastasia@petly-groom.ch
+41 76 626 19 33