Returns
Returns & Exchanges
Petly Groom reviews return requests carefully because many pet care products are hygiene, cosmetic or consumable items.
Return review window
- Unused products in resellable condition can normally be reviewed for return within 14 days after pickup.
- A receipt, order confirmation or payment reference is required for review.
- Items are checked before a refund or exchange is approved.
Hygiene and consumable exclusions
- Opened hygiene, cosmetic or consumable products are normally not returnable after the seal or packaging is opened.
- Products damaged by use, storage or incomplete packaging may be refused.
- Special-order or clearly non-resellable items may be excluded from exchange or refund.
Refunds and wrong items
Approved refunds are returned to the original payment method where possible.
For a damaged, wrong or incomplete item, contact anastasia@petly-groom.ch with the order reference and photos where useful.
Store and contact details
Petly Groom
Via Serafino Balestra 18, 6900 Lugano, Svizzera
Monday: Closed | Tuesday: 09:00-18:00 | Wednesday: 09:00-18:00 | Thursday: 09:00-20:00 | Friday: 09:00-18:00 | Saturday: 09:00-16:00 | Sunday: Closed
anastasia@petly-groom.ch
+41 76 626 19 33