Support
Returns & Exchanges
Return and exchange requests are reviewed individually before items are brought back to the shop.
Before bringing an item back
- Contact Petly Groom first at anastasia@petly-groom.ch or +41 76 626 19 33.
- Include the order reference, product name and a short explanation of the issue.
- Petly Groom will confirm the next step before the product is returned to the store.
Eligibility review
Eligibility depends on product condition, hygiene sensitivity, supplier restrictions and the details confirmed for the order.
Opened hygiene, cosmetic or consumable products may require additional review before any return or exchange is accepted.
Delivery options and return conditions will be confirmed at checkout or by contacting Petly Groom.
Store and contact details
Petly Groom
Via Serafino Balestra 18, 6900 Lugano, Svizzera
Monday: Closed | Tuesday: 09:00-18:00 | Wednesday: 09:00-18:00 | Thursday: 09:00-20:00 | Friday: 09:00-18:00 | Saturday: 09:00-16:00 | Sunday: Closed
anastasia@petly-groom.ch
+41 76 626 19 33